A 99.9% Server Uptime
Our cloud hosting system is based on a steady, enterprise–grade hardware configuration and a significantly customized Linux version. This is why, no matter what your site is, or how many web site visitors you’ve got, or even in case there’s a denial–of–service attack, our physical machines will remain up and running and your websites will stay accessible online.
All Linux cloud hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s important to also set up your own network infrastructure. For this reason, we built a custom–configured internal network in each one of our data centers. Relying on premium–quality Juniper routers and switches, our internal network allows for flabbergastingly fast data transfer speeds and is also fully redundant.
Thus, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, no matter which web hosting offer you have selected.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have given our best to lessen all possible risks with our cloud hosting packages and while our company offers top–notch technical support, there are situations when the client is just not happy with what we offer. Or he has to switch to a more robust hosting service, like a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not completely pleased, we will give you a refund.
24/7 Technical Support
If you have ever been forced to wait around for hours to get a response, you know how frustrating this can be, even more so when your website is on the line. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technicians will be here and they will respond to you in less than 1 hour. And the best part is that their average ticket response time is just twenty minutes!