Client Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be attended to within maximum 60 minutes after the ticket or e–mail is submitted. If your issue requires further assistance from a server administrator, we will direct the ticket or the e–mail to the person on duty, without delay and we will leave a comment to inform you that more time will be needed for finding the best solution. If you make use of the Managed Services package, all of the tasks included there will be performed whenever you prefer.
An Exceptional Help Desk Support Service
We’ll be available to you 24/7 to reply to any enquiries that you may have about our Web Control Panel or any of the apps that we have installed for you on the server. If you also require help tackling server administration procedures, you can check out our Managed Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Section
Every dedicated server comes with our cost–free Web Control Panel, which offers an in–depth knowledgebase and a group of how–to video tutorials. Whenever you need help working with the Web Control Panel, just push the Videos or Help buttons located in the top right corner.